The book reached #1 position in Kindle’s Hot News Releases in the “Business Conflict Resolution & Mediation” list, #2 spot in “Conflict Resolution & Mediation” and #3 in the “Business & Money” departments.
Phil Ahern, CEO of Reconcile Conflict and creator of “The Platypus Way,” is a renowned organizational communication and conflict resolution expert with the mission of providing organizations with an effective way of dealing with workplace conflict. In 2002 he was awarded a Masters Degree in Conflict Management from the University of South Australia and during the next three years lectured in South Korea and China.
“In essence, workplace conflict can cost an organization both time and money. Needless to say, your business cannot afford to have workplace. The objective is to identify the cause of the conflict, bring the destructive behavior to a halt, and establish an empowering dynamic where the focus is to create profits.” says Phil.
“When an employee, supervisor or co-workers are involved in such negative behavior” he added, “the lack of trust that started between two people, can and will spread through the whole organization, creating a culture-like environment that ultimately will affect the relationship with other companies and customers.”
In a research commissioned by CPP, Inc. in partnership with OPP, Ltd. in Europe and Fellipelli in Brazil, it was found that workers at all levels must learn to accept conflict as an inevitable part of their work environment – the study found that an overwhelming majority (85%) of employees at all levels experience conflict to some degree.
“After a conflict is addressed,” he continues, “It’s important to encourage the parts involved to reflect on what worked, what is expected of each other going forward, and use the experience as an opportunity to grow and improve.”
In 2008 alone, according to the CPP study, U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days
For more information on Phil Ahern, please visit: http://www.reconcileconflict.com.au/