Amy Hitch, an automotive finance professional and leadership coach, contributes a systems-focused chapter to Training Camp: The Black Belt Road to Success & Leadership, a book outlining structured leadership practices for performance-driven industries. Her chapter examines how early collaboration, aligned communication, and defined process standards improve both customer experience and team consistency.

Hitch’s professional background combines a degree in biology with more than a decade of experience in automotive finance. Her work emphasizes observation, process refinement, and communication structure as drivers of operational stability. Within the broader leadership framework presented in the book, her chapter illustrates how repeatable habits and structured communication routines contribute to predictable performance in customer-facing environments.

A central theme in her contribution is the positioning of finance professionals earlier in the customer journey. Hitch explains that continuity between sales and finance reduces friction, maintains message alignment, and supports customer confidence. When teams operate from shared expectations rather than role separation, operational flow improves and variability decreases. This integration model reframes finance from a late-stage transaction point to a collaborative function within the overall dealership process.

Her chapter outlines process standards that influence customer interaction quality, including communication timing, expectation clarity, and consistent presentation practices. These methods are presented as mechanisms for stabilizing interactions and reinforcing professionalism across departments. By formalizing these routines, teams reduce reliance on improvisation and instead operate from a structured system designed to support reliability.

Hitch also addresses personal leadership discipline as a performance factor. Continuous learning, structured daily habits, and workspace organization are described as variables that influence focus, communication quality, and emotional consistency. These practices align with the book’s broader view that leadership development functions as a daily discipline built on repetition and standards rather than personality or motivational cycles.

Her contribution serves as a practical application of the leadership model described throughout Training Camp, demonstrating how preparation, communication alignment, and role integration support long-term trust and operational stability. The chapter connects individual habits with team-level outcomes, showing how consistent internal structure influences customer experience and organizational culture.

By emphasizing systems over personality, Hitch’s work reflects a process-driven leadership approach increasingly relevant in performance environments where consistency, clarity, and coordination affect results. Her perspective illustrates how structured leadership practices translate into daily operational behaviors that support reliability over time.

Training Camp with Adam Marburger, featuring the chapter by Amy Hitch, is available on Amazon.

About Amy Hitch
Amy Hitch, MBA, SPFS, is an automotive finance professional and leadership coach with Ascent Dealer Services. Her work centers on process alignment, customer communication, and performance consistency within dealership operations.