C5 Insight has released the “Enterprise Social Community Charter Template,” a free planning tool for use by organizations establishing social communities. The template provides an outline for defining a social community charter that establishes the proposed community profile, who will be participating in the community, community experience parameters, the community management plan and community owner commitment.
Companies are increasingly deploying social communities to increase internal collaboration. Tools like Microsoft Teams, Yammer and Salesforce Chatter are being used as platforms for these communities. Organizations are finding that implementation of social communities can increase productivity and employee satisfaction when done correctly. Unfortunately, a common practice is to allow anyone in an organization to create a new group without any guidelines or structure, often resulting in their communities becoming unmanageable time sinks for their people to use or their IT departments to support. Good practice requires new groups to be fully defined and vetted in advance. A community charter is a useful tool to collect all of the information as part of the request process and to outline group governance.
Geoff Ables, C5 Insight Managing Partner, said, “A social community charter fosters good community management practices to deliver an experience that will benefit community members. It also helps identify duplicate communities and reduces confusion and complexity for users.” He continued, “A charter also establishes specific criteria to keep the number of communities manageable and understandable, reduces IT burden, and creates a community of communities that is robust and useful for the members.”
C5 Insight’s “Enterprise Social Community Charter Template” can be downloaded for free at http://c5in.co/SocialCharter.
C5 Insight, based on the campus of the University of North Carolina at Charlotte, was founded in 2002 and is a leader in delivering customer engagement and employee collaboration projects. The company has consulted with hundreds of companies around the world in a broad range of industries. The firm has twice been named to the Inc. 5000 list of fastest growing companies. For more information about C5 Insight, visit https://www.C5Insight.com.