Geoff Ables, C5 Insight Managing Partner, will be speaking at the High Five Conference in Raleigh, North Carolina. His presentation is titled, “Deadly Sins of Customer Experience: Why So Many Companies Get It Wrong.” Ables will discuss why so many established companies are struggling with digital transformation of customer engagement processes and are falling behind upstart organizations. He will elaborate on the future of work, customer relationships and why technology, by itself, is not a magic bullet.
High Five Conference is an annual event for marketing and creative professionals organized by AMA Triangle, the Raleigh area affiliate of the American Marketing Association. The conference is scheduled for February 26-28, 2018 at the Raleigh Sheraton Hotel in downtown Raleigh.
Ables said, “I have observed that many customer engagement projects start with the technology instead of starting with the people who are affected by the system—the users, customers, managers and leaders. Although technology can accelerate our ability to improve connections between a company and its customers, success starts, and ends, with people.”
Ables is the author of “The LUCK Principle: Business Results at the Intersection of People & Profit.” In the book he teaches how to harness the power of people, process and technology to transform a business into a workplace that balances a people-first culture with bottom-line results. The book is available in both paperback and Kindle versions on Amazon at http://www.Amazon.com/dp/B01N0QW5H4.
Geoff Ables, C5 Insight Managing Partner, is a best selling author, speaker and entrepreneur. He has over 20 years of consulting experience on topics including the future of work, digital disruption, customer relationship management, social collaboration and big data. Widely regarded as a thought leader on customer and employee engagement, his insights have been seen and heard in dozens of global venues. He founded C5 Insight in 2002, and has consulted with hundreds of companies in a broad range of industries. The firm has twice been named to the Inc. 5000 list of fastest growing companies.
For more information about Geoff Ables and C5 Insight, visit
https://www.C5Insight.com.