PodOne™ is launching the next global phase in contact center services, bringing together employers and agents through its decentralized network while optimizing staff time, reducing labor costs and elevating a new standard in training.
PodOne comes from the creators of Fenero, a well-known provider of contact center software with over 2,200+ call and contact centers using the platform in over 20 countries.
“Call centers have earned a mixed reputation through hit-or-miss customer service and poor quality standards,” says Marlon Williams, Founder and CEO of PodOne and Fenero.
“With PodOne, we are on a mission to change this narrative by changing the way the industry works, with the first decentralized network of contact center professionals, with requisite substantive training and by introducing incentives for top-graded customer service representatives.”
The industry must gear up for the ever-increasing global e-commerce model and provide more reliable and effective Customer Service.
“With global online sales on a steady upward projection, it is now more critical than ever to have high, consistent standards of customer service through contact centers. Brands need to assure their customers that they can rely on the sales and after-sales call center service,” says CEO Marlon Williams,
The South Florida based company also officially filed for a U.S. patent to cover their method for using blockchain-based technology to handle employer-to-agent work requests, pooling excess time in a marketplace, and flexible staffing of human resources.
The company has launched an ICO (Initial Coin Offering) on January 15th to raise funds for the development of their product roadmap and to utilize their Qubicle (CBE) token through all stages of its process, including payment to staff.
The Ethereum-based token, Qubicle, will be issued during the ICO campaigns to serve as an incentive program to high performing customer service agents and is the only method of transacting on the network. Publishing agent available time, creating and taking courses via PodOne University, and facilitating payment for services performed will all be completed via the QBE tokens in users’ PodOne Wallet. In general, 100,000,000 QBE tokens will be created, with 70% being available during the token sale (January 15th, 2018 to February 15th, 2018).
The founders of PodOne has spent the last 15+ years in the contact center technology industry addressing the technical challenges of the industry and are embarking on a journey to address the labor issues of the industry with PodOne’s autonomous, decentralized workforce for streamlining customer and business interactions.